Faulty, Damaged, or Incorrect Items
We strive for perfection, but if something isn't right with your order, please contact our team at info@ukblankclothing.com within 48 hours of delivery. Please include your order number and a photo of the issue so we can get it sorted out for you as quickly as possible.
 

General Returns & The 14-Day Rule
In accordance with UK online shopping regulations, you have 14 days from the date your package arrives to notify us that you wish to return your items. Once you have notified us and your return is authorised, you have an additional 14 days to safely send the items back to our Malvern base.  To be eligible for a full refund, items must be returned to us in pristine, resaleable condition: Completely unworn, unwashed, and unused. Free from any odours, smoke, makeup, deodorant stains, or pet hair.

Inside their original packaging with all retail labels and tags fully intact. Please note: Items that do not meet these strict conditions cannot be refunded and may be sent back to you at your expense.

Returns Process & Shipping Costs
All returns must be authorised by our team before you send them back. As a small, family-run business operating on trade-level pricing, we are unable to offer free return shipping labels. The customer is responsible for covering the cost of returning items to us. We strongly recommend using a tracked and signed-for delivery service, as we cannot be held responsible for items that get lost in transit on their way back to us.
 

Exchanges
We do not offer direct size or colour exchanges. If you need a different size, colour, or item, simply place a brand new order through our website (www.ukblankclothing.com) to get it sorted quickly, and return your original item for a refund.

Non-Returnable Items
For hygiene, health, and safety reasons, the following items cannot be returned or refunded under any circumstances:

• Underwear

• Face masks or face coverings

• Personalised, printed, or embroidered items (customized after delivery)

• Sealed items that have been opened

• Donated Charity Bundles or clearance sale items (where clearly marked at purchase)
   

Refunds
Once your return package arrives with us and passes our inspection team, we will send you an email to confirm your refund. Approved refunds will be sent straight back to your original payment method. We aim to process refunds within 5 working days of receiving your return, though your bank or card provider may take a few extra days to clear the funds into your account. Please note: Original outward delivery charges and return postage costs are non-refundable.
 

Contact Us
UK Blank Clothing

Email Support: info@ukblankclothing.com

Website: www.ukblankclothing.com

Location: Malvern, Worcestershire, United Kingdom